Terms of Service

These Terms of Service ("Terms") are a contract between Oskli ("Oskli", "we", "us", "our") and the company or sole trader that creates an Oskli account ("you", "your", "Customer"). They apply from the moment you tick the acceptance checkbox during sign-up, or otherwise access or use the service, whichever happens first.

If you're signing up on behalf of a company, you confirm you have the authority to bind that company to these Terms. If you don't have that authority, don't tick the box — ask whoever does.

Oskli is a business-to-business service, intended for use by cleaning, maintenance and similar service companies in the course of their trade. It is not intended for personal, household or consumer use, and the consumer protections in the Consumer Rights Act 2015 (and equivalent legislation elsewhere) do not apply to this relationship.

• "Account" — the Oskli account created for your company, and every user login under it.
• "Customer Data" — any data you or your team enter into Oskli, or that Oskli generates on your behalf while operating the service: your customers' names and contact details, jobs, quotes, invoices, staff records, and similar.
• "End Customer" — a person or organisation whose personal data you store within your Account (i.e. your own customers).
• "Order" — the plan, seat count and price you agreed to at sign-up or subsequently through the app, as shown on our pricing page at the time.
• "Service" — the Oskli software, as made available to you, including any related support.
• "Sub-processor" — a third party Oskli engages to help provide the Service and who may process personal data as a result (see clause 9).

Oskli is operations software for cleaning and maintenance companies, covering enquiries, quotes, scheduling, dispatch, invoicing, card payments and reporting. The specific features available to you may change over time as the product develops — we'll aim to keep the Standard plan's core functionality consistent with what was described on our pricing/features pages when you signed up, but we don't guarantee that every feature will remain unchanged forever.

You're responsible for the accuracy of everything you or your team enters — VAT rates, invoice terms, staff pay rates, customer records and so on. Oskli provides the tools; you're responsible for using them correctly and for the business decisions you make with the output (quoted prices, invoiced amounts, reported figures).

• You must provide accurate company and contact details, and keep them up to date.
• Each person on your team gets their own login. Sharing a single login across multiple people isn't permitted — subscriptions are billed per active user specifically so this isn't necessary.
• You're responsible for keeping login credentials confidential and for all activity that happens under your Account, whether or not you authorised it, except where that activity results from Oskli's own breach of these Terms.
• If you become aware of unauthorised access to your Account, you must tell us as soon as reasonably possible.
• You must ensure that everyone you invite to your Account is authorised by you to access the Customer Data and End Customer data available to them.

Fees are per active user, per month, at the rate shown on our pricing page at the time of your Order (including any limited-time launch pricing you locked in). Your subscription auto-renews monthly unless cancelled, and billing is handled by Stripe on our behalf.

Your bill updates automatically as you add or remove team members — adding someone may trigger an immediate prorated charge, and removing someone reduces the charge on your next billing date.

We may change our pricing for future billing periods. If we do, we'll give you reasonable notice before the change takes effect on your Account; continuing to use the Service after that point means you accept the new price.

Fees are exclusive of VAT and any other applicable taxes unless stated otherwise. You're responsible for any taxes associated with your use of the Service, other than taxes on Oskli's own income.

If you start a free trial, it lasts 24 hours from your first login (not from the moment you request it), requires no payment card, and cannot be extended. Trial accounts are pre-loaded with sample data for demonstration purposes only — don't enter real End Customer data into a trial account. Access simply ends when the trial period is up; there's nothing to cancel.

You may cancel at any time from Settings. Cancellation takes effect at the end of your current billing period, not immediately — you keep full access until then, and we don't offer refunds for the unused portion of a period you've already paid for except where required by law.

We may suspend or terminate your Account if: you materially breach these Terms and don't fix it within a reasonable period after we tell you; your payment fails and isn't resolved; we reasonably believe your use of the Service risks harm to Oskli, other customers, or any third party; or we're required to by law.

We may also discontinue the Service generally, with reasonable advance notice where practical, in which case we'll give you an opportunity to export your Customer Data first.

On termination for any reason, your right to access the Service ends, but these Terms' data-protection obligations (clause 9), limitation of liability (clause 13) and any clauses which by their nature should survive, continue to apply.

You agree not to, and not to permit anyone else to:

• use the Service for any unlawful purpose, or to store or transmit content that infringes someone else's rights;
• attempt to gain unauthorised access to any part of the Service, other customers' accounts or data, or the infrastructure the Service runs on;
• reverse engineer, decompile or attempt to extract the source code of the Service, except to the extent applicable law expressly permits despite this restriction;
• probe, scan or test the vulnerability of the Service without our prior written consent, other than through any responsible-disclosure process we publish;
• use the Service to send unsolicited communications in breach of applicable marketing/anti-spam law;
• resell, sublicense or provide the Service to third parties as your own hosted product, other than genuinely using it to run your own business.

This clause summarises the data-protection relationship between us; our Privacy Policy has the full detail on what we collect and why.

Two separate relationships exist under UK GDPR and the UK Data Protection Act 2018 (and, where applicable, the EU GDPR):

• For your own account and billing data (your company details, your team's login emails, payment records) — Oskli is the data controller.
• For End Customer data you enter into the Service (your customers' names, addresses, phone numbers, job and invoice history, and similar) — you are the data controller, and Oskli processes that data solely as your data processor, strictly on your documented instructions as given through your use of the Service's normal functionality.

As your data processor for End Customer data, Oskli will:

• process that data only to provide the Service to you, and not for its own separate purposes;
• ensure the people we allow to access that data are subject to confidentiality obligations;
• implement appropriate technical and organisational security measures (see our Privacy Policy for detail);
• not engage a new Sub-processor with access to that data without giving you reasonable notice and, where required by law, the opportunity to object;
• assist you, at your reasonable request, in responding to data subject rights requests concerning End Customer data, and in meeting your own obligations around data security and breach notification;
• on termination of your Account, delete or return End Customer data in line with the retention terms in our Privacy Policy, unless we're required by law to keep it longer;
• make available to you the information reasonably necessary to demonstrate compliance with this clause, and permit and contribute to audits conducted by you or an auditor you mandate, on reasonable notice and no more than once a year absent a specific reason.

You're responsible for ensuring you have a lawful basis to collect and store End Customer personal data in Oskli in the first place, and for meeting your own obligations as a data controller towards your customers (for example, telling them how their data is used).

Card payments are processed by Stripe. If you connect your own Stripe account ("Stripe Connect"), payments from your End Customers go directly to your Stripe account — Oskli never receives, sees or stores full card numbers, and is not a party to those payment transactions. Stripe's own terms of service and privacy policy govern the payment processing itself, separately from these Terms.

The Service may link to or integrate with other third-party services from time to time. We're not responsible for the content, terms, or practices of third-party services, even where we link to or integrate with them.

Oskli and its licensors own all rights in the Service itself — the software, design, trademarks and underlying technology. Nothing in these Terms transfers any of that to you; you get a limited, non-exclusive, non-transferable right to use the Service for your own business purposes for as long as your subscription is active.

You (or, in the case of End Customer data, you as the relevant data controller) own your Customer Data. We don't claim ownership of it, and only use it to provide the Service to you as described in clause 9 and our Privacy Policy.

Each party may have access to the other's confidential, non-public information ("Confidential Information") in the course of this relationship. Each party agrees to use the other's Confidential Information only to perform its obligations under these Terms, and not to disclose it to third parties except to employees, contractors or Sub-processors who need it for that purpose and are bound by confidentiality obligations at least as strict as these. This clause doesn't apply to information that's public, already lawfully known, independently developed, or required to be disclosed by law.

The Service is provided "as is" and "as available". We aim for high uptime and reliability but don't guarantee the Service will be uninterrupted, error-free, or fit for any specific purpose beyond what's reasonably described on our website. To the fullest extent permitted by law, we exclude all implied warranties and conditions not expressly stated in these Terms.

Nothing in these Terms limits or excludes either party's liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be limited or excluded under applicable law.

Subject to the above, Oskli's total liability to you arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you paid us in the 12 months immediately before the event giving rise to the claim. We're not liable for any indirect, special, incidental or consequential loss, or for loss of profits, revenue, business opportunity, or data, even if we've been advised of the possibility.

You're responsible for maintaining your own backups or exports of business-critical data where practical, in addition to whatever the Service itself retains.

You agree to indemnify and hold Oskli harmless against reasonable losses, damages and costs (including reasonable legal fees) arising from a third-party claim that: your Customer Data, or your use of the Service in breach of these Terms, infringes that third party's rights or breaches applicable law; or you've breached clause 4 (Your account and responsibilities) or clause 8 (Acceptable use).

Force majeure — neither party is liable for delay or failure to perform caused by events reasonably beyond its control (including internet or hosting-provider outages, and Stripe-side outages).

Assignment — you may not assign or transfer your rights under these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets, on notice to you.

Severability — if any part of these Terms is found unenforceable, the rest continues to apply, and the unenforceable part will be interpreted to best achieve its original intent within the limits of the law.

No waiver — failing to enforce any part of these Terms on one occasion isn't a waiver of the right to enforce it later.

Entire agreement — these Terms, together with our Privacy Policy and any Order, are the entire agreement between us regarding the Service, and supersede any prior discussions on the same subject.

Changes to these Terms — we may update these Terms from time to time, most often to reflect changes to the Service or legal requirements. We'll update the "last updated" date below when we do; material changes will be flagged more prominently where reasonably practical. Continuing to use the Service after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Both parties submit to the exclusive jurisdiction of the courts of England and Wales, except where applicable local law gives you the right to bring proceedings in your own country's courts (for example, certain consumer- or employment-related claims, where relevant).

If you're located outside the UK, using the Service still means your data may be transferred to and processed in the UK and other countries as described in our Privacy Policy.

Questions about these Terms — reach out via the contact details on your account, or the contact information shown on our website.